Refund and Cancellation:
Tickets are allowed to be cancelled 48 hours prior to start time of Event. You can make the request for Ticket cancellation to ChiniMandi support team or directly to Event organisers. The Refund on cancellation of tickets are subject to be determined by Event Organisers and vary from Event to Event. We would recommend users to read Terms & Conditions of every Event before booking the tickets.
If, at any time during the event it is cancelled, postponed, suspended or delayed for any reason, ChiniMandi will not make any refunds nor will they be liable for any loss caused by such cancellation, postponement, suspension or delay.
It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Organiser. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
Tickets are issued subject to the Rules and Regulations of the venue or Event Organiser. Full details are available from the Event Organisers. Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue or Event Organiser to eject you from the venue. The Event Organisers may on occasions have to conduct security searches to ensure the safety of the patrons. We will not be responsible for any tickets that are lost or stolen.
Process of cancellation:
1. Send an email to ChiniMandi support team with Order ID received in emailed ticket. Subject of the email: Cancellation and refund request.
2. You will receive a reply from support team with status of your cancellation and amount to be refunded. If your cancellation meets the policy by the organizer and refund is issued, it will show on your account in 5-7 business days.
